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5 Item(s)

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  1. ICT investment trends in retail banks

    By: Current Analysis
    , Published: Dec-2016
    , Product code: CA0243CI
    survey of 127 retail banks suggests that ICT budgets are set to grow more than in 2014-15 in both absolute and percentage terms, as they tackle more “change the bank” rather than “run the bank” initiatives.
    $2,995.00

  2. Retail Banking: Trends in contact center automation; Vertical and technology trends

    By: Current Analysis
    , Published: May-2016
    , Product code: CA0001IO
    Rapid digitalization has resulted in a lower attention span of customers. As customers have access to multiple brands and interaction touch points, they can change their brand loyalties with just a click of a button. This has made it even more difficult for service centers, such as banks, to enhance their customer experience and retain customers. Contact center automation has therefore served in many ways to bring a bank’s stakeholders together and enable contact centers to improve their line of banking services.
    $2,995.00

  3. Retail Banking: Trends in governance, risk and compliance (GRC) management; Vertical and technology trends

    By: Current Analysis
    , Published: May-2016
    , Product code: CA0002IO
    In the age of rapidly changing business conditions, rising regulatory pressures have added to the overheads involved in addressing and managing escalating compliance and risk issues associated with legacy banking systems. With budget constraints, and unpredictable market conditions and challenges, banks are constantly focusing on improving operational efficiency. GRC has come a long way by integrating the various diverse modules of risk, compliance, and governance to provide a holistic view of risks across the various siloed departments in a retail banking system. GRC serves as a tool to manage uncertainties and leverage opportunities that are in the best interest of banks.
    $2,995.00

  4. Retail Banking: Trends in omnichannel banking; Vertical and technology trends

    By: Current Analysis
    , Published: May-2016
    , Product code: CA0003IO
    Omnichannel banking approach is the next generation of multi-channel banking. The omnichannel approach involves a harmonious integration between the different banking channels including online, mobile, social, ATMs, and physical branches. This approach modifies the customer experience from ‘fragmented banking blocks’ to ensure a seamless banking experience. The sharing and integration of consumer data at the back end of the omnichannel approach results in a unified consumer experience whether in sales, transaction or service.
    $2,995.00

  5. Retail Banking: Trends in claims processing; Vertical and technology trends

    By: Current Analysis
    , Published: May-2016
    , Product code: CA0004IO
    Insurance companies are known to house varied legacy systems that have either evolved over time within the company or have been acquired as a result of mergers and acquisitions. However, persisting with these aging systems will obstruct carrier operations by offering limited agility, increasing complexity, and exposing the carrier to increased fraud risk, in addition to hindering automation of processes. Though insurance companies are well aware that claims management is one of the first functions to be modernized, they are often held back by sizeable investments involved in transitioning from legacy to contemporary systems. The crunch in terms of investment becomes more of a reality for insurance companies operating in weak economies, inhibiting them from realizing obvious benefits.
    $2,995.00

5 Item(s)

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